Skillfix International Refund Policy
Effective Date: September 13, 2023

1. Introduction
Welcome to Skillfix International! We value your trust and are committed to providing a satisfying learning experience. This refund policy outlines the terms and conditions for requesting and obtaining refunds for courses purchased on our platform. Please read this policy carefully before making any purchases.
 
2. Refund Eligibility
2.1 30-Day Money-Back Guarantee: Skillfix International offers a 5-day money-back guarantee. You are eligible for a full refund of the course fee if your refund request is made within 5 days from the date of purchase.
2.2 Course Completion: To be eligible for a refund, you must not have completed more than 20% of the course material. If you have accessed more than 20% of the course content, you will not be eligible for a refund.
 
3. How to Request a Refund
To request a refund, follow these steps:
3.1 Send an email to support@skillfix.xo.ke with the subject line "Refund Request - [Course Name]."
3.2 In the email, provide the following information:
   - Your full name
   - Registered email address
   - Order ID
   - Course name and date of purchase
   - Reason for requesting a refund
   - Any additional relevant details
3.3 Our support team will review your request and respond within [Insert Response Time] business days.
 
4. Refund Process
4.1 If your refund request is approved, Skillfix International will process the refund within 14 (fourteen) business days.
4.2 The refund will be issued to the original payment method used during the purchase.
 
5. Non-Refundable Situations
Please Note that refunds will not be provided in the following situations:
5.1 Course Completion: If you have completed more than 20% of the course content, you are not eligible for a refund.
5.2 No Refunds After 30 Days: Refund requests made after 5 days from the date of purchase will not be considered.
5.3 Promotional Offers: Refunds will not be granted for courses purchased as part of a promotional offer, bundle, or special discount unless explicitly stated otherwise in the offer terms and conditions.
 
6. Contact Information
If you have any questions or need assistance with the refund process, please contact our customer support team at support@skillfix.co.ke
 
7. Changes to Refund Policy
Skillfix International reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our website or via email.
 
8. Final Considerations
This refund policy is an integral part of your agreement with Skillfix International. By purchasing a course on our platform, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
If you have any concerns or require clarification on any aspect of this refund, policy, please contact us before making a purchase.
Thank you for choosing Skillfix International for your online learning needs. We look forward to providing you with a valuable learning experience.

Sincerely,
Skillfix International
support@skillfix.co.ke